Essenz and My Confusion At Check Out

Here as in SL I have a voice and a mind that is capable of thinking and reasoning. Maybe I spend too much time thinking. Maybe you do not put enough effort into your reasoning. My belief is that if you are in Second Life trying to support your real life wouldn't it be vital for you to also make sure you customers are happy with their purchases and give them the benefit of the doubt that a mistake was honestly made on a purchase when they come to you about? Is 900L that important to you that you wouldn't do something to make person happy who sacrificed it to you accidentally?

Case in point, I spend an hour looking at a pair of "Essenz Spain" shoes. They were more than I make a day in SL, having them was going to mean sacrifice. I work very hard as a entertainer in SL hoping to make enough just to have a modest piece of a sim and my cost of doing business with no room for error.  Trinkets are a luxury, there is no hopes of making real money to support anything, nor is it my goal.

So I looked at the pretty demo shoes for an hour. My screen I thought was focused on the right fat pack and shoe box. Finally after lamenting for over an hour made the click... ON THE WRONG SHOE!  What was worse it was even the ones I thought are ugly!!

I admit this has happened to me one other time three years ago and the solution that the shop owner made was "ok so pick the one you really wanted". We both apologized and walked away happy.  She got some money from me and continues to. I tell all my friends  how nice she is, I send her new customers often to this day and I make it a point to always shop from her label.

Here my name says it all... hiding behind this name I can say that the owner of Essenz will never get another Linden from my SL Avatar (my name doesn't matter. Any avatar can make a miss click and most of us have in Sl and Amazon) .  I honestly and sadly made a mistake when bought this in my opinion Fugly product from her.  The accident cost me the price of her Fat Pack.

I honestly believed she would be compassionate and caring. I believed this so much I spent the money on the shoe I really wanted and loved, I mean its not my habit to make these mistakes and when I had those few times in the past the owners of those shops understood  they make pixel art that theirs are labors of love but no actual materials are lost.

When I conversed Miss Senzati0n Domenitzo she was rude to me about the mistake and had a greedy attitude. So to you I say I hope you continue to think you are sensational because I'm going to spend my time making sure voice and  my opinion of you and your greed will be recognized by my readers. I will hope my friends and readers walk past your art. Me, I lost two days of hard earned tier for a innocent accident that I regret every purchase i made from you that made from you that supports your real life. Now the Martinique shoes are in my "Fuglie Shoe" folder.

Furthermore, I will never shop her items again. My reasoning... as an entertainer its my HOPE (emphasizing that word strongly) to give people a good experience, I only get one chance to do it right. Well the makers of visual art have 10000 plus chances to get it right.  Me, I have even gone so far as to return money to people who I felt had a less than fun time at one of my shows. Its good business, we all make mistakes. We all work hard for our money and a good reputation matters to me. I also gives me another chance to make it right.

As Second Life and real life merchants we have a choice to treat everyone well, so customers will return to spend more money. Any disappointment will at some point cut into our profits margin later.

I sign off on this as Cruella De SL.  But in SL the avatar you upset, who was a regular returning customer, is speaking out to all who will listen about your cruel attitude of her innocent mistake. Readers my comment is Don't buy from this greed driven artist. Buy Beware!